Amazing! Thanks heaps @SanfordWhiteman 🙂 I'll give this solution a go 🤞
How are you inserting the line breaks originally? To make sure this is the same case.
No man, that's crazy. Esp. because it's the field value itself that seems to be getting munged in the batch campaign and not getting changed in the trigger.
That very well may be the case as well. But how do we get Support to determine if that's what's happening?
This is so odd - and such a simple test. Not sure why you and I are experiencing this differently:
Added three lines to the Notes field (using regular line breaks (hitting "enter" after each) - not your technique. Alternatively, I even tried using SHIFT-ENTER for a soft linebreak (and another time with two linebreaks):
The velocity token (Test-linebreak2):
The token placed in the email:
The output:
OK, now we know it isn't the line break token itself.
I'll check this again and get back.