Creating a New Line Program Token to Organize a History Field

[SanfordWhiteman]

The field is checked off in the tree on the right-hand-side of Script Editor?

[Dan_Stevens_]

It was when I initially created it (since I checked it; and dragged the field into onto the canvas) - but after checking now, it was not checked.  So repeated the process again (confirmed it's now checked, even after saving, closing and re-editing the script).  Here's the result:

Do you think I need to use two line-break tokens in the history field, instead of one?

Here's the value as it appears in the database:

[SanfordWhiteman]

Nah, only need one. br() changes every single linebreak. What about if you manually hit enter in the field and add another line? That'll help us narrow down.

[Dan_Stevens_]

Nope, same result as above.  Here's the new value in the DB:

2017-07-24 12:58:39: Promoted to MQL after attending an Avanade Event: 2017-06-14 NA USA EV-ML Retail Executive Summit-ERP TracyA

2017-07-24 12:48:44: Attended an Avanade Event: 2017-06-14 NA USA EV-ML Retail Executive Summit-ERP TracyA

2017-07-24 12:43:47: Registered for an Avanade Event: 2017-06-14 NA USA EV-ML Retail Executive Summit-ERP TracyA

[SanfordWhiteman]

OK, now we know it isn't the line break token itself.

I'll check this again and get back.

[SanfordWhiteman]

Dan, I can't repro this.

Here's text field with newlines:

The Velocity token to change the true newlines to <BR>s:

And the output:

[Dan_Stevens_]

This is so odd - and such a simple test.  Not sure why you and I are experiencing this differently:

Added three lines to the Notes field (using regular line breaks (hitting "enter" after each) - not your technique.  Alternatively, I even tried using SHIFT-ENTER for a soft linebreak (and another time with two linebreaks):

The velocity token (Test-linebreak2):

The token placed in the email:

The output:

[Dan_Stevens_]

I even tried another technique that you authored here: http://blog.teknkl.com/newlines-to-brs-in-velocity/​

And still no luck.  I also tried using a bare-bones HTML email.  This is driving me crazy.

[SanfordWhiteman]

So bizarre! What would Velocity be doing here if ​not ​altering the output... and not throwing an error?

It's as if your fields don't contain \n.

Can you try another replacement, as a sanity check?

${lead.Lead_Notes.replaceAll(".","<BR>")}

[Dan_Stevens_]

Now we're getting somewhere.  Here's the email - where everything has been replaced with <BR> - the gray area is me highlighting them with my mouse:

And here's the code to prove it:

But I have no periods "." in that field.  What was replaced with all of those <br>'s?  Or did this replace every character (including the 2 line breaks) with a <br>?  There are are 17 characters (include the breaks), and 17 <br>s here.