Cookie Pop-up on Marketo Landing Pages - GDPR

[Max_Maurier]

Does anyone know if we're required to add a cookie notification pop-up to all Marketo landing pages like we do with our corporate websites?

If so, how?

[Dan_Stevens_]

I would suggest that whatever you're deploying on your corporate site, you do the same for Marketo LPs - since LPs are usually an extension of your site.  Most cookie preference centers are pretty easy to deploy (using a service like OneTrust: https://onetrust.com/products/cookies/ ) - the most difficult part is the upfront configuration (scanning, grouping, etc.).  You can actually see how their service works by clicking on the "cookie settings" in the bottom banner.  Once you do a scan, you may be surprised at how many individual cookies are identified.

[Max_Maurier]

Thanks Dan, we're checking it out!

[guillek5]

Hi Dan, reading your answer today, we are having problem that you might be able to help with:

We are using OneTrust on our corporate site, scanning all those pages was fine, however we are not able to do the same on Marketo Landing pages.

As soon as OneTrust starts scanning the subdomain/Marketo CNAME, it immediately stops and gives 0 results (but of course we have thousands of live landing pages)

Adobe confirmed there's nothing blocking this scan on their side, but we still get 0 results, wondering if you could guide us on how we could scan Marketo landing pages?

We can just go ahead and add the OT script on our LP templates, but we would really like to be able to perform the scan for the exact reason you mention (you may be surprised at how many individual cookies are identified.)

Thanks!

[SanfordWhiteman · Accepted solution]

Does anyone know if we're required to add a cookie notification pop-up to all Marketo landing pages like we do with our corporate websites?

Absolutely, if Munchkin is enabled (which it is by default).

If so, how?

Same way you do on your corp site.

Are you actually waiting for someone to opt-in before setting the Munchkin cookie on your corporate site?

[Max_Maurier]

Hey Sanford,

Is it just a link to the privacy/cookie policy that's mandatory, or do we need an actual pop-up on every landing page?

I've never come across a Marketo landing page with a pop-up cookie notification.

-Max

[SanfordWhiteman]

Is it just a link to the privacy/cookie policy that's mandatory, or do we need an actual pop-up on every landing page?

I've never come across a Marketo landing page with a pop-up cookie notification.

There's no reason for an LP to be any/more less aware of cookie policies than a corporate site.

If the LP sets its own cookies (as it will by default) and is the first time someone visits your domain (as it would be if they've never hit your site organically) then it is your website.

[Max_Maurier]

Thanks Sanford! But I'm still unclear as to if a static message (ie. text underneath the form) is adequate, or if a pop-up message is required. I understand it's necessary to inform the visitor of the cookies on our Marketo sub-domains, but I'm less clear as to how it should be implemented.

I appreciate your time!

[SanfordWhiteman]

Thanks Sanford! But I'm still unclear as to if a static message (ie. text underneath the form) is adequate, or if a pop-up message is required.

Depends on your jurisdiction and I don't want to make a legal pronouncement.

However, "text underneath the form" doesn't make sense because the cookie is already set whether or not they fill out the form.

That's why cookie policies, whether or not the person was defaulted in, are typically highlighted in popups/overlays, because the disclosure applies to the site/page as a whole.

[Max_Maurier]

Sounds like we need to meet with our web team and transfer whatever code they use to our landing page templates.

Thanks Sanford!