hi all,I
want to do an appointment changed email, but i cant workout how to configure the token, if it requires a zoom link.
obviously we want the zoom link to display if its a video appointment, but otherwise we don't want the token to display, how do we do this please?
bare in mind we'll also be using a snippet icon as a bullet alongside this token.
cheers in advance.
Okay so we're just going to use a separate email for the video call apts, this feels like the easiest way with scripting dev.
How do you know if it's a video appointment? If this is via a field on the standard/custom/synced SFDC objects, this could be easily done using a small conditional #if else velocity script.
To Darshil’s point, you can’t suppress content around a token without Velocity.
With Velocity, you can use complex logic to determine whether a value should be output as well as whether its surrounding content (TD, TR, etc.) is output.
Without Velocity, you can output fallback content if a field is empty ({{lead.Some Field:default=(no link available)}}. But that’s all.