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Communication limits

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Olya_Zenchenko
Level 2

Communication limits

Hi team,

 

We have just set our communication limits for clients to receive 1 email per day 5 per week. 

 

What happens if we send 2 emails to the same person per day? Will Marketo send an email the following day? How can we ensure that our clients receive important emails? Is there a way to track it?

 

Whats the best practice here? What do you do?

 

Many thanks

Olya

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SanfordWhiteman
Level 10 - Community Moderator

Re: Communication limits

Communication Limits, when in effect, never roll over emails to another day — they only suppress them.

 

Marking emails as Operational means they won’t count toward CLs.

 

You can learn a lot more from Amy’s great post:

 

More Than You Ever Want To Know About Communication Limits

 

(The title is a misnomer, you really do want to know all of this stuff and the post isn’t that long by my standards!)

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SanfordWhiteman
Level 10 - Community Moderator

Re: Communication limits

Communication Limits, when in effect, never roll over emails to another day — they only suppress them.

 

Marking emails as Operational means they won’t count toward CLs.

 

You can learn a lot more from Amy’s great post:

 

More Than You Ever Want To Know About Communication Limits

 

(The title is a misnomer, you really do want to know all of this stuff and the post isn’t that long by my standards!)

View solution in original post