Communication limits

[Olya_Zenchenko]

Hi team,

We have just set our communication limits for clients to receive 1 email per day 5 per week. 

What happens if we send 2 emails to the same person per day? Will Marketo send an email the following day? How can we ensure that our clients receive important emails? Is there a way to track it?

Whats the best practice here? What do you do?

Many thanks

Olya

[SanfordWhiteman · Accepted solution]

Communication Limits, when in effect, never roll over emails to another day — they only suppress them.

Marking emails as Operational means they won’t count toward CLs.

You can learn a lot more from Amy’s great post:

More Than You Ever Want To Know About Communication Limits

(The title is a misnomer, you really do want to know all of this stuff and the post isn’t that long by my standards!)