Communication Limit - "Hold" Status to Send Next Day Global Setting?

[nhabischWings]

Hello!

Had a question regarding Communication Limit settings and sending "the next day": Is there any sort of global "Hold Email Send to Next Day" or such option if a Lead hits the limit?

We tend to have lots of emails that are based off of specific data points like "Membership Opening in Past 3 Days" due to having multiple person records under a single Lead email address. Our data gets a daily API update and this has potential to have someone hit the daily limit and then the next day when their limit resets they are out of the data point range.

To alleviate the usual concerns - We have very few instances of hitting our daily limit of 4 and weekly limit of 7 emails, but it is possible due to the multiple records under one Lead situation, so I am curious if there is any sort of global setting or if it needs to be manually done at the Program / flow step level?

Thank you!!

[SanfordWhiteman · Accepted solution]

There’s no such global setting. You can use a score field as a counter for how many have been sent to a person each day, then key off that to send tomorrow instead.

[nhabischWings]

Got it, thank you! I figured as much but thought I would check.