Comms Limits Failing

[Luke_Wotton]

Hello,

Rather a worrying event happened today, we have an API integration that schedules an email to be sent, today it was called mistakenly three times.

Comms limits are set to only allow 1 single email a day. 2 emails were sent and delivered and the third was stopped by comms limits. All emails are non-operational.

Comms limits failed to stop the second email though it did stop the third.

It would appear that if an email is scheduled at the same time as another email, comms limits fails to stop the send.

Isn't this a bit of a flaw?

[Steven_Vanderb3]

It can take a few minutes between when the last allowed email for the day is sent and the next email is blocked by communication limits.  The request to send the first two emails came in so close together that the campaign flow that sends the second email was not yet aware that the first email had already sent.

[Luke_Wotton]

Thanks for clarifying. Is it a specific time it takes or is it dependent?

[Steven_Vanderb3]

I've never seen a specific time and it probably can't be tied down.  It would depend on when a lead started moving through a flow to reach a Send Email flow step and check eligibility and how quickly the previous Send Email activity is written everywhere it needs to be.  It essentially can become a race condition.

[Josh_Hill13]

I have seen comms limits fail as far out as 3-4 hours after the first send.

[Luke_Wotton]

Is that not, umm.. a little worrying?

[Josh_Hill13]

It is. I have asked them to do better.

In the meantime, I try to put 3-5 hours between mailings I can control.