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Comment Capture Field

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Anonymous
Not applicable

Comment Capture Field

Good Moring Everyone,

We're using the comment capture field on our forms -- does anyone know how to make information from the comment capture field move into the comment history field when new data is received for the comment capture field?

We don't want to lose the history of comments we receive  and I think the comment capture field overwrites an existing comment when a new comment is added.

Thanks,
Ashley
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Josh_Hill13
Level 10 - Champion Alumni

Re: Comment Capture Field

Ashley,

See: http://www.marketingrockstarguides.com/marketo-hidden-tricks-tips-1482/

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7 REPLIES 7
Josh_Hill13
Level 10 - Champion Alumni

Re: Comment Capture Field

Ashley,

See: http://www.marketingrockstarguides.com/marketo-hidden-tricks-tips-1482/

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Aslihan_Ayan_Ha
Level 7

Re: Comment Capture Field

How can you add a lie break between historical comments?

Dan_Stevens_
Level 10 - Champion Alumni

Re: Comment Capture Field

CDV:

If Comments-History is empty:

  • Comments-History = {{system.dateTime}}: {{lead.comments}}

If not (Default):

  • Comments-History = {{system.dateTime}}: {{lead.comments}} {{my.linebreak}}{{my.linebreak}} {{lead.Comments-History}}

I saw this recently in another thread - Sandy provides a full explanation on how to create this token with simple step-by-step instructions in his blog: http://blog.teknkl.com/dark-mkto-alleys-line-break-token/

Jim_DiModica
Level 3

Re: Comment Capture Field

Hi Josh -

How about if we map the form's comments directly to Comment History in Marketo? Is that viable?

Thanks!

SanfordWhiteman
Level 10 - Community Moderator

Re: Comment Capture Field

Posted data will overwrite (provided updates are not blocked) the existing value for a field, not append to the value. That's why you use the flow step to append to the history field. 

Jim_DiModica
Level 3

Re: Comment Capture Field

Thanks for your succinct and clear reply. I'll grapple w/ the flow step(s).

Anonymous
Not applicable

Re: Comment Capture Field

Thank you Josh!! This is exactly what I needed. 🙂