Comment Capture Field

[Anonymous]

Good Moring Everyone,

We're using the comment capture field on our forms -- does anyone know how to make information from the comment capture field move into the comment history field when new data is received for the comment capture field?

We don't want to lose the history of comments we receive  and I think the comment capture field overwrites an existing comment when a new comment is added.

Thanks,
Ashley

[Josh_Hill13 · Accepted solution]

Ashley,

See: http://www.marketingrockstarguides.com/marketo-hidden-tricks-tips-1482/

[Aslihan_Ayan_Ha]

How can you add a lie break between historical comments?

[Dan_Stevens_]

CDV:

If Comments-History is empty:

• Comments-History = {{system.dateTime}}: {{lead.comments}}

If not (Default):

• Comments-History = {{system.dateTime}}: {{lead.comments}} {{my.linebreak}}{{my.linebreak}} {{lead.Comments-History}}

I saw this recently in another thread - Sandy provides a full explanation on how to create this token with simple step-by-step instructions in his blog: http://blog.teknkl.com/dark-mkto-alleys-line-break-token/

[Jim_DiModica]

Hi Josh -

How about if we map the form's comments directly to Comment History in Marketo? Is that viable?

Thanks!

[SanfordWhiteman]

Posted data will overwrite (provided updates are not blocked) the existing value for a field, not append to the value. That's why you use the flow step to append to the history field. 

[Jim_DiModica]

Thanks for your succinct and clear reply. I'll grapple w/ the flow step(s).

[Anonymous]

Thank you Josh!! This is exactly what I needed. 🙂