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Re: Cloning a Program to another instance

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Anonymous
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Cloning a Program to another instance

I have built an email campaign in my specific team's folder and I am trying to get it cloned to other team's folders. However, when I shared the campaign it is now showing up for them as a locked folder and I cannot get it unlocked. Has anyone else had a similar issue? If so, can you please share how you resolved this?
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Anonymous
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Re: Cloning a Program to another instance

I'd put in a ticket to Marketo with the specific campaign. It could be that the two of them aren't 'allowed' to 'talk' yet.

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4 REPLIES 4
Anonymous
Not applicable

Re: Cloning a Program to another instance

I'd put in a ticket to Marketo with the specific campaign. It could be that the two of them aren't 'allowed' to 'talk' yet.

View solution in original post

Anonymous
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Re: Cloning a Program to another instance

Hi Nicole, 

If you right click on the campaign that is in the locked folder, can you clone it to another folder within the workspace?  

Sometimes a refresh of the page does wonders. 

hope it helps!

Josh_Hill13
Level 10 - Champion Alumni

Re: Cloning a Program to another instance

Is this a Workspace or an Instance?

Usually in Workspaces, you need to move the campaign to a Shared Folder and then the others can see this.
Anonymous
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Re: Cloning a Program to another instance

I was able to clone the folder, but it wasn't talking correctly to the others that it was cloned to. Thanks for all of your suggestions!