Re: Channels

Karen_Black · ‎08-19-2014

I am trying to add in new channels but when I click on SAVE, nothing happens. Has anyone experienced this, and if so, how do you remedy it?

My channels I am creating are for Events.

Dory_Viscoglio · ‎08-20-2014

Hi Karen, sometimes browsers can glitch... I'd also try another browser type before going to support. Otherwise, like Joe said, see if support can sort it out for you.

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Anonymous · ‎08-19-2014

Do you have a success step chosen and is each step value greater than zero? Also, make sure that the tag name is unique (don't forget to check hidden channels).

Karen_Black · ‎08-19-2014

Yep - got all of those...with no success.

Anonymous · ‎08-19-2014

How many channels do you have currently? Would you be hitting a limit? This sounds like a case for support.

Dory_Viscoglio · ‎08-20-2014

Hi Karen, sometimes browsers can glitch... I'd also try another browser type before going to support. Otherwise, like Joe said, see if support can sort it out for you.

Karen_Black · ‎08-20-2014

That was it...switched from Chrome to IE, and voila! THANK YOU everyone!!!!

Josh_Hill13 · ‎08-20-2014

Odd, Chrome should work fine.

Anonymous · ‎08-20-2014

Dory is a ninja! I would never have thought about that.

I do remember I was having issues with different things loading at the Marketo University Days I attended for the 2013 Summit. Someone from LeadMD was leading the session and mentioned that there are browser issues. They said that Chrome was a big offender, and recommended using FireFox. I still use Chrome (its my favorite browser), but tend to access Marketo using Mozilla.