changing flow wait stages

[Hank_Hansen]

I sometimes need to add an email to an existing flow that has several wait stages. In these cases, I need to adjust the wait stage prior to and after the email I am adding. What's the best practice for this?

[John_Clark1]

Hi Hank,

Changing wait steps will not affect those leads that have already been through the flow step.  I wrote an article about wait steps with all the information you'll need below.

John

Wait Steps

[Hank_Hansen]

Thanks John! I'll check it out.

[Josh_Hill13]

It is best to use Engagement programs unless you have varying cadences.

[Hank_Hansen]

Thanks Josh - someone gave me a heads up about those early on but we do have varying cadences.

[Jenn_DiMaria2]

You can change cadence per stream, so if the nurture emails are based on activity, you can move them back-and-forth between streams. I'm not sure if that helps any, but it might at least keep things a bit cleaner in your flow!

[Hank_Hansen]

Thanks Jennifer - that won't work for this situation but that may be useful for some other things down the road.

[Justin_Norris1]

John Clark​

Very helpful article John that gives some of the pitfalls on wait steps.

Hank Hansen Just editing a wait duration would work fine with the caveats noted in John's article. However for more involved changes I generally find it easier not to edit an active flow that has a lot of people in it. Typically I would just close it off to new leads and create a new one for new leads to enter that has the correct flow. 

Otherwise there is potential to create some dramatic mishaps which I have experienced (e.g., leads receiving an email too early, etc.)