Changes to Wait Steps in Smart Campaigns Applying

[nhabischWings]

Have had a few cases where we have Wait steps in a batch or trigger campaign set to a specific date and time and then if we make edits to that Wait step before it actually hits - sometimes the change doesn't apply.

For example, I have a Wait step set to wait until April 12th at 3:00 PM CST and then send an email. I go in before 3 PM and change the Wait time to wait until April 12th at 2:00 PM CST, but even though I make this change, the email still waits until 3 to go out.

Is it something where the people in the Wait step get locked into what the Wait step was when they entered that phase? Like since it's a batch one-off campaign, the flow is set once the initial campaign is run?

[Darshil_Shah1 · Accepted solution]

Updates to the wait step won't apply to the people already entered in the wait step. When people enter a wait step, Marketo stamps the wait duration based on the wait step configuration at the time of their entry, any subsequent changes to the wait step won't transpire and change their exit time, and hence updates to wait step for the people already in it doesn't apply.

[nhabischWings]

Thank you! I figured this was the case, but was looking for confirmation.