Can you have multiple approved Revenue Cycle Models?

[Adrian_Watkins]

I have designed 2 RCM's, one is for our new sales and one for selling back to current customers. Ideally I would have both models live at the same time to track our success but when i went to approve them i realized it only would let me approve one or the other. Is there a way around this? I have also tried to combine the 2 models but i can't have both models running on the success path one has to be classed as a diversion.

Any thoughts?

[Alex_Stanton1 · Accepted solution]

Hi Adrian, what you described makes total sense.

I have seen two or more models approved at the same time - I believe it depends on your subscription. You might want to get in touch with your Account Manager.

[Jessica_Cross1]

Did you get an answer to this? As I want to have two models as well.  One for the new business success path and a second model for renewals and upsells. 

[Alex_Stanton1]

Hi Jessica,

Your account manager will be able to assist you if you only purchased one.

[Adrian_Watkins]

Hi Jessica,

Sorry for the late reply, i just got back from vacation. The answer I received from Marketo was that I would need to upgrade our subscription to the next level which included multiple RCM's. There was no way for me to increase my RCM count without doing this. So I created a work around model that incorporates new business and upsells on the same model. Not a perfect solution but better than nothing.

Adrian

[Billy_Jones1]

Hi Jessica,

I am in the process of developing a separate track for customers as well. Would you be open to sharing how you structured your track for upsells and etc. ?