I have designed 2 RCM's, one is for our new sales and one for selling back to current customers. Ideally I would have both models live at the same time to track our success but when i went to approve them i realized it only would let me approve one or the other. Is there a way around this? I have also tried to combine the 2 models but i can't have both models running on the success path one has to be classed as a diversion.
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Did you get an answer to this? As I want to have two models as well. One for the new business success path and a second model for renewals and upsells.
Your account manager will be able to assist you if you only purchased one.
Sorry for the late reply, i just got back from vacation. The answer I received from Marketo was that I would need to upgrade our subscription to the next level which included multiple RCM's. There was no way for me to increase my RCM count without doing this. So I created a work around model that incorporates new business and upsells on the same model. Not a perfect solution but better than nothing.
I am in the process of developing a separate track for customers as well. Would you be open to sharing how you structured your track for upsells and etc. ?