Can I create segmentations using a custom object?

[Anonymous]

Hello,

I would like to be able use dynamic content in emails to show people certain content if they have Travel Certificates (i.e. Air, Car, Hotel, Tour, Cruise, Land Excursions, etc.) vs. those who don't. However, the Certificate is set up as a Custom Object and not a Custom Field.  As a Custom Object, we're able to choose different aspects of the Certificate to include when creating smart lists and smart campaigns such as Certificate Type (Air, Hotel, etc.), Certificate Number, Certificate Status (Active vs. Expired), etc. The only problem is we can't segment those who have Certificates from those who don't in emails using Dynamic Content.

Does anyone know a workaround for this or a way to mimic what we're able to do with Certificates as a Custom Object and apply that to Dynamic Content? For example, it would be nice to be able to drill down in an email and show people who have a Hotel Certificate certain content and people who have a Tour Certificate certain content.

Thank you!

Laura Kimball

[SanfordWhiteman]

The only problem is we can't segment those who have Certificates from those who don't in emails using Dynamic Content.

Use the Has Certificate filter to set a boolean HasCertificate field (or, better, an AddedToCertificate datetime field to provide more info). Then segment on that field.

[Anonymous]

Hi Sanford,

How do I use the Has Certificate filter to set the boolean HasCertificate field?

Thank you,

Laura

[SanfordWhiteman]

A batch SC to get ​Has Certificate, followed by a trigger SC for ​Added to Certificate. ​The idea is to "flatten" these signals about the CO into a boolean on the lead.

[Anonymous]

Thanks again. I'm not totally following you. So in Smart List for the first batch SC, I would pull in the Has Certificate filter and then in the Flow, would I add those people that qualify to a list? In the second SC (trigger), I would pull in the Added to Certificate trigger and from there how do I set up the Flow?

[SanfordWhiteman]

You could add to a list, but what we're concentrating on is setting a Boolean or Date field.

So that's what you'd do in the flow -- Change Data Value.​

[Anonymous]

Sanford Whiteman​
Got it...For the Batch Smart Campaign this is how I've set it up:

A. Batch Smart Campaign:

1. Smart List is Has Certificates = TRUE

2. Flow is Change Data Value Attribute Added to Certificates New Value = {{system.dateTime}}

B. Trigger Smart Campaign:

1. For the Trigger Smart Campaign, should I use any of the Constraints or just as is?

2. Flow -- Not sure how to set this up...

Thank you,

Laura

[BenjaminJacquet]

Not sure if it would work but why not creating a Smart list with the filter filter "Has Certificate" and reference it in your Segments? One would assume the Smart list gets updated when the Custom Object does.

[AJ_Valles3]

+1 on Creating a Smart List rather than a "Add To List" which is static

[SanfordWhiteman]

+1 on Creating a Smart List rather than a "Add To List" which is static

A nested Smart List can't be used to define Segments, so that decision is off the table.

(A Static List is a faster lookup for this query, at any rate.)