Can I create a link in email that enables someone to send a text message?

[Guitarrista82]

Hello Community!

Our sales team is wondering if it's possible to create a link in an email that, instead of automatically defaulting to calling a phone number (i.e. the tel:+19995550000), it would open up an SMS window on the person's phone enabling them to text the phone number?

Thank you,

LK

[SanfordWhiteman]

Yes, an sms: link. Make sure it's not tracked or you'll disrupt the process.

https://help.callaction.co/en/articles/3844241-how-to-create-a-sms-url-link

[Guitarrista82]

Thanks Sanford! I just tested this with my Gmail and Outlook addresses and, unfortunately, it appears that Gmail, Outlook, and Yahoo do not support the SMS protocol - those ESPs are kind of the biggest players in our database so that's too bad. 😐 More on that in this article.

[Jo_Pitts1]

@Guitarrista82,

the only trick you could possibly do would be have the CTA go to a landing page that invoked the SMS.  That way it's not actually in the email.

Cheers

Jo

[Guitarrista82]

Thank you @Jo_Pitts1 for that potential solution!

Best regards,

LK