Calling a {{lead.token}} within a {{my.token}} for an email

[Anonymous]

Hello everyone!

Has anyone successfully built a {{my.token}} which calls in a {{lead.token}}? I'm attempting to call in a User ID into a link within a {{my.token}}, and though I know this isn't technically supported, Sanford mentioned it's possible in this thread: Token in a Token?.

[Grégoire_Miche2]

Hi Paul,

this is simply not possible, unfortunately

read this

-Greg

[SanfordWhiteman]

Is this for use inside email content or outside?

In an email you can use a Velocity {{my.token}} which of course has access to lead fields.

[Anonymous]

Using a token, I'm attempting to call in the email body based on the user's language, but neither the {{lead.user ID}} or the {{lead.First Name}} are populating for me. Is there something I'm missing with this approach? I do have another token which pulls in the {{lead.First Name}} to create a {{my.Clean First Name}} and that one does work.

[SanfordWhiteman]

Since you haven't posted your Velocity code, I can't really tell -- but you need to make sure the fields are checked off the right-hand side of Script Editor.

[Anonymous]

Here's my velocity code:

#if( $lead.browserLanguage.contains("de") ) 

#elseif( $lead.browserLanguage.contains("es") )

#elseif( $lead.browserLanguage.contains("fr") )

#elseif( $lead.browserLanguage.contains("nl") )

#elseif( $lead.browserLanguage.contains("pt") )

#elseif( $lead.browserLanguage.contains("ja") )

#else

    <!-- 1 Column Text : DESKTOP : BEGIN -->

    <tr>

        <td>

            <table cellspacing="0" cellpadding="0" border="0" width="100%">

                <tbody>

                    <tr>

                        <td style="padding: 50px 40px 0px 40px; text-align:left; font-family: sans-serif; font-size: 18px; mso-height-rule: exactly; line-height: 1.2; color: #444444;" class="mobile-text">

                            Hi {{lead.First Name:default=there}},

                        </td>

                    </tr>

                    <tr>

                        <td style="padding: 25px 40px 0px 40px; text-align:left; font-family: sans-serif; font-size: 18px; mso-height-rule: exactly; line-height: 1.2; color: #444444;" class="mobile-text">

                            <span style="font-weight: bold; color: #f78d20;">Welcome!</span> We know that your work revolves around process flows, value streams, and other diagrams—thank you for choosing Lucidchart. Our diagramming software can help you:

                        </td>

                    </tr>

                </tbody>

            </table>

        </td>

    </tr>

    <!-- 1 Column Text : DESKTOP : END -->

    <!-- Bulleted List :DESKTOP : BEGIN -->

    <tr>

        <td style="padding: 0px 40px 0px 40px; text-align:left; font-family: sans-serif; font-size: 18px; mso-height-rule: exactly; line-height: 1.2; color: #444444;" class="mobile-text">

            <a style="text-decoration: none; color: #444444;">

                <ul>

                    <li>Document and study “as-is” business processes</li>

                    <li>Show others your vision for new processes and gain buy-in from stakeholders</li>

                    <li>Increase productivity and save money by enforcing the standard</li>

                    <li>Meet compliance standards</li>

                    <li>Easily onboard new employees</li>

                    <li>Manage risk</li>

                </ul>

            </a>

        </td>

    </tr>

    <!-- Bulleted List :DESKTOP : END -->

    <!-- 1 Column Text : DESKTOP : BEGIN -->

    <tr>

        <td>

            <table cellspacing="0" cellpadding="0" border="0" width="100%">

                <tbody>

                    <tr>

                        <td style="padding: 20px 40px 0px 40px; text-align:left; font-family: sans-serif; font-size: 18px; mso-height-rule: exactly; line-height: 1.2; color: #444444;" class="mobile-text">

                            Start your work and record your ideas right away by trying our <a class="mktNoTrack" href="https://www.lucidchart.com/pages/examples?kme=Clicked%20E-mail%20Link&kmi={{lead.Lucid User Id (L)}}&km_Link=FreeOperationsDay01">popular templates!</a>

                        </td>

                    </tr>

                    <tr>

                        <td style="padding: 45px 40px 0px 40px; text-align:left; font-family: sans-serif; font-size: 18px; mso-height-rule: exactly; line-height: 1.2; color: #444444;" class="mobile-text">

                            Click a template to try in the <a class="mktNoTrack" style="color: #f78d20;" href="https://www.lucidchart.com/documents?kme=Clicked%20E-mail%20Link&kmi={{lead.Lucid User Id (L)}}&km_Link=FreeOperationsDay01">Lucidchart editor</a>! We’ve made diagramming easier so you can make your work better.

                        </td>

                    </tr>          

                    <tr>

                        <td style="padding: 35px 40px 0px 40px; text-align:left; font-family: sans-serif; font-size: 17px; mso-height-rule: exactly; line-height: 1.2; color: #444444; max-width: 600px; " class="image-mobile">

                            <img src="https://d2slcw3kip6qmk.cloudfront.net/marketing/emails/Marketo-Images/Orange-Line-Thin.png" width="600" style="width: 100%; max-width: 600px;" />

                        </td>

                    </tr>

                    <tr>

                        <td style="padding: 35px 40px 0px 40px; text-align:left; font-family: sans-serif; font-size: 18px; mso-height-rule: exactly; line-height: 1.2; color: #444444;" class="mobile-text">

                            Thanks!

                        </td>

                    </tr>

                    <tr>

                        <td style="padding: 25px 40px 0px 40px; text-align:left; font-family: sans-serif; font-size: 18px; mso-height-rule: exactly; line-height: 1.4; color: #444444;" class="mobile-text">

                            Mitchell, Customer Success <br>

                            <a class="mktNoTrack" href="https://www.lucidchart.com/documents?kme=Clicked%20E-mail%20Link&kmi={{lead.Lucid User Id (L)}}&km_Link=FreeOperationsDay01" style="color: #f78d20;">www.lucidchart.com</a>

                        </td>

                    </tr>

                </tbody>

            </table>

        </td>

    </tr>

    <!-- 1 Column Text : DESKTOP : END -->

    <!-- 1 Column Text : DESKTOP : BEGIN -->

    <tr>

        <td>

            <table cellspacing="0" cellpadding="0" border="0" width="100%">

                <tbody>

                </tbody>

            </table>

        </td>

    </tr>

    <!-- 1 Column Text : DESKTOP : END -->

    <!-- Social Icons : BEGIN -->

    <tr>

        <td align="center" valign="middle" width="100%" height="100%" style="padding: 30px 40px 20px 40px;" class="mobile-text">

            <table align="left" style="Margin: auto;" class="">

                <tbody>

                    <tr align="left"> 

                        <td style=" text-align:left; font-family: sans-serif; font-size: 14px; mso-height-rule: exactly; line-height: 1; color: #8e8e8e; visibility: hidden; display: none;" class="mobile-text-small show">

                            <p>Questions? We're happy to help!</p>

                            Email <a href="http://email.lucidchart.co/O040100Z0300qPbu0u0nd0T" style="color: #f78d20;">support@lucidchart.com</a>

                        </td>

                    </tr>

                </tbody>

            </table>

        </td>

    </tr>

    <!-- Social Icons : END --> 

    <!-- Social Icons : BEGIN -->

    <tr>

        <td align="center" valign="middle" width="100%" height="100%" style="padding: 10px 40px 40px 40px;" class="mobile-text">

            <table align="left" style="Margin: auto;" class="">

                <tbody>

                    <tr align="left"> 

                        <td style=" text-align:left; font-family: sans-serif; font-size: 14px; mso-height-rule: exactly; line-height: 1; color: #8e8e8e;" class="mobile-text hide" width="370">

                            <p>Questions? We're happy to help!</p>

                            Email <a href="http://email.lucidchart.co/O040100Z0300qPbu0u0nd0T" style="color: #f78d20;">support@lucidchart.com</a>

                        </td>

                        <td valign="middle" align="center" style="font-size:0px; line-height:0px;" width="30">

                            <a href="http://www.linkedin.com/company/lucidsoftware" target="blank" style="text-decoration:none;"><img src="https://d2slcw3kip6qmk.cloudfront.net/mailings/layouts/email-base-2017/linkedin_38x36.png" alt="fb" width="18" border="0" style="display:block;font-family:Arial, sans-serif; font-size:12px; line-height:20px; color:#ffffff;max-width:18px; text-decoration:none; padding-right: 30px;"></a>

                        </td>

                        <td valign="middle" align="center" style="font-size:0px; line-height:0px;" width="30">

                            <a href="http://twitter.com/lucidchart" target="blank" style="text-decoration:none;"><img src="https://d2slcw3kip6qmk.cloudfront.net/mailings/layouts/email-base-2017/twitter_39x32.png" alt="fb" width="19" border="0" style="display:block;font-family:Arial, sans-serif; font-size:12px; line-height:20px; color:#ffffff;max-width:19px; text-decoration:none; padding-right: 30px;"></a>

                        </td>

                        <td width="2" style="font-size:0px; line-height:0px;"> </td>

                        <td valign="middle" align="center" style="font-size:0px; line-height:0px;" width="30">

                            <a href="http://www.facebook.com/lucidchart" target="blank" style="text-decoration:none;"><img src="https://d2slcw3kip6qmk.cloudfront.net/mailings/layouts/email-base-2017/facebook_20x40.png" alt="tw" width="9" border="0" style="display:block;font-family:Arial, sans-serif; font-size:12px; line-height:20px; color:#ffffff;max-width:9px; text-decoration:none; padding-right: 30px;"></a>

                        </td>

                        <td width="2" style="font-size:0px; line-height:0px;"> </td>

                        <td valign="middle" align="center" style="font-size:0px; line-height:0px;" width="30">

                            <a href="http://www.youtube.com/user/lucidchart" target="blank" style="text-decoration:none;"><img src="https://d2slcw3kip6qmk.cloudfront.net/mailings/layouts/email-base-2017/youtube_42x32.png" alt="insta" width="20" border="0" style="display:block;font-family:Arial, sans-serif;max-width:20px; font-size:12px; line-height:20px; color:#ffffff; text-decoration:none; padding-right: 30px;"></a>

                        </td>

                        <td width="2" style="font-size:0px; line-height:0px;"> </td>

                        <td valign="middle" align="center" style="font-size:0px; line-height:0px;" width="30">

                            <a href="http://www.instagram.com/lucidchart" target="blank" style="text-decoration:none;"><img src="https://d2slcw3kip6qmk.cloudfront.net/mailings/layouts/email-base-2017/instagram_43x42.png" alt="insta" width="20" border="0" style="display:block;font-family:Arial, sans-serif;max-width:20px; font-size:12px; line-height:20px; color:#ffffff; text-decoration:none; padding-right: 10px;"></a>

                        </td>

                    </tr>

                </tbody>

            </table>

        </td>

    </tr>

    <!-- Social Icons : END --> 

#end

[SanfordWhiteman]

OK, let's slow down -- no need for the entire block of code when we're debugging output of one specific value!

You should be able to narrow the problem area down to a few lines of code with just the dynamic ${references} in it and concentrate only on that. Also, please use the Advanced Editor's syntax highlighter when posting code so it's readable:

Also, from what I can see so far, if $lead.browserLanguage is a String then contains() is a very fragile way to match values. Can the field truly have the (case-sensitive) characters "de" anywhere in it?

[Sant_Singh_Rath]

I think nested token functionality is not available yet. It's only calendar token which support other token inside. 

[Dan_Stevens_]

As Sandy mentions, you can use lead tokens within email script tokens and therefore use this nested token approach in an email.