/bulk/v1/leads/export/${exportId}/file.json endpoint times out

[Anonymous]

Hi,

I've been trying to access the endpoint /bulk/v1/leads/export/${exportId}/file.json from morning today but it's timing out. Any idea why this is happening? The same can be observed for activity endpoint as well. The same was working fine yesterday.

Regards,

Evanthika

[SanfordWhiteman]

Your pod may be experiencing problems that aren't seen everywhere. Is it also timing out with an invalid exportId (that is, a purposely failed call)?

[Anonymous]

Hi Sanford,

Thanks for the response. Just tested out a failure scenario and it's actually returning the expected error for a failed call. What could be the issue then? The file is not that big as I understand.

Export 'e3a3sdea2-dff2-20w7-9g43-96hg4er672s01' not found

Regards,

Evanthika

[SanfordWhiteman · Accepted solution]

I think this is cause for a Support ticket. Imagine some kind of internal timeout -- table lock, maybe file host is down? -- no idea of the internal architecture but something along those lines.

[Anonymous]

Yes. You are correct. It could be an issue with the host/connection or something. We will try to seek help for the issue through a Marketo Support ticket then. Thanks a lot for the prompt responses. Appreciate it a lot!

Regards,

Evanthika