Bulk API - Consistent "System Error"

[Anonymous]

I have been having some success with the Bulk API extracting leads up to this point, I can create/queue/extract (some) jobs. However, recently I have consistently been getting the "System Error" error message with no other details. Is there anything that I can do to try to resolve this?

[Anonymous]

Am interested in hearing if any of you have been able to make forward progress using the Bulk Extract method.

We were experiencing the same error and got an update from support that a patch was going to be applied a day ago. I requested an ETA for the fix, but haven't heard from Support.

[Steven_Vanderb3]

We believe it is resolved now.  By the end of Friday we were no longer seeing errors on our end.  We had a backlog of jobs to process over the weekend that were failing previously, but our engineering team believes that it should be all systems green today.

[Anonymous]

Bulk export API is still not working. Job was queued. Then

made this request:

https://xxx.mktorest.com/bulk/v1/leads/export.json?status=Created,Queued,Processing,Cancelled,Comple...

Response:

{"requestId"=>"dd4a#15d1f640c69",

"result"=>

  [{"exportId"=>"xxxx",

    "format"=>"CSV",

    "status"=>"Failed",

    "createdAt"=>"2017-07-07T23:01:41Z",

    "queuedAt"=>"2017-07-07T23:14:08Z",

    "startedAt"=>"2017-07-07T23:15:13Z",

    "finishedAt"=>"2017-07-07T23:18:30Z",

    "errorMsg"=>"System Error"}],

"success"=>true}

[Anonymous]

This continues to be an issue for me. I have been working with Marketo support as they have been putting out patch fixes but it seems that thus far the fixes have not resolved the problem.

[Matthew_Aeschba]

My bulk export jobs are continuing to fail as well. Hopefully they will get a successful patch out soon.

[Steven_Vanderb3]

Patch for this is currently scheduled to push out tonight.  Thanks for your patience everyone!

[Anonymous]

Hey Steven,

Thanks for the attention to this. I tried a few times again today and I am still getting the "System Error". Did the patch fix go out on Friday? It seems like there might be another issue?

Thanks,

Dan

[Steven_Vanderb3]

I do see the patch went out Friday.  If you can give your call and response to the engineer working your support ticket, we can look back into it.

[Matthew_Aeschba]

My job also failed this morning.

[Anonymous]

Thanks Steven. I added the new export id's to my case 00818731. I'll post here once I hear back on it.

[Matthew_Aeschba]

I am having this issue as well, please let me know if you discover a resolution.

[Anonymous]

Got a response on my support ticket. Apparently there is a bug with the Marketo API that should be fixed at some point tonight and should be working better tomorrow. You might want to open up a ticket as well in case your problem is in any way different.

[Matthew_Aeschba]

Thanks for replying Dan, I'll try again tomorrow and post here if resolved.

[Anonymous]

No dice for me, still getting the system error even after the patch was applied. I just responded on my ticket to see what else might be causing the issue.

Any luck for you?

[Matthew_Aeschba]

I'm still getting the error too. I'm going to open up a support ticket.

[Steven_Vanderb3]

I can confirm we are investigating it.  I'm able to reproduce as well.

[Matthew_Aeschba]

Hey Steven, let me know if there is any information I can provide that would help you troubleshoot. My Marketo Case #: 00821748

[Steven_Vanderb3]

We should be good with what we have for now.  I added your ticket to the list of reporting customers and I gave your TAM a heads up as well.

[Steven_Vanderb3]

Is it a with a 611 code error message?  If so, you should open a Support ticket.  You shouldn't be receiving those.

[Anonymous]

No the code that I am getting is a 200 response status code, which is also what has me really confused.

<Response [200]>

{"requestId":"<ID>","result":[{"exportId":"<ID>","format":"CSV","status":"Failed","createdAt":"2017-06-21T15:23:53Z","queuedAt":"2017-06-21T15:23:53Z","startedAt":"2017-06-21T15:24:35Z","finishedAt":"2017-06-21T15:24:52Z","errorMsg":"System Error"}],"success":true}