BCC in Email Reply

[Anonymous]

Hello,

We are working on a series of sales emails that are plain-text and will look like it's coming directly from a salesperson. Right now I have the reply-to set to go directly to the salesperson but I would also like the ability to see the replies myself. Is there a way for me to BCC myself on the email? If so, how?

[Devraj_Grewal · Accepted solution]

Lauren,

Unfortunately no. You can set up inbox rules for the salesperson that replies from that specific email are forwarded to yourself.

[Anonymous]

Are the inbox rules something we can do within MTKO? Or is this something that we'd need to do with Outlook?

[SanfordWhiteman]

In Outlook, Lauren. Replies aren't processed by Marketo.

[Anonymous]

Thanks, that's what I thought. I was trying to figure out a way to do this with Marketo.

[SanfordWhiteman]

I was trying to figure out a way to do this with Marketo.

Since Marketo doesn't process replies, and there's no way to force a recipient to respond to multiple addresses, Marketo can't be involved here. (Same applies to any MA platform, not just Marketo: this is endemic to the way mail clients work.)