Re: Auto Soft Bounced

Anonymous · ‎08-10-2017

Hi, I am trying to send an email from a list to users from our internal domain users and they are being soft-bounced whereas with other email addresses of people outside our company it works fine. Why could this be happening? Thank you in advance.

Darrell_Alfons2 · ‎08-10-2017

Did you setup SPF and DKIM?

SanfordWhiteman · ‎08-10-2017

Further to Darrell's question, you should provide your actual domain -- no way to troubleshoot what may be DNS-related errors without it.

Also, what's the exact soft-bounce reason?

Anonymous · ‎08-10-2017

I am Cristina's colleague. The error message is:

550 [internal] [oob] The recipient is invalid.

We need to verify SPF and DKIM details with our network admin.

SanfordWhiteman · ‎08-10-2017

What's the domain?

Anonymous · ‎08-10-2017

Also, in the "From Email Address" field we used the actual person email address. If we replace this email address with something else (no-reply@xxxxx.com) then it is working fine (profiles are not getting marked as invalid).