API Sync Calls -Workato

[Lucas_Metherall]

Hi all,

We are testing a middleware "Workato" between our CRM and Marketo. We tested running a payment cycle of approx 1,000 leads, and noticed that the updates trickled into MKTO, over the course of several hours.

Questions:

- Is this expected behaviour?

- Would this be in the middleware and how they are sending data?

- Does MKTO allow/support larger data syncs?

Thanks everyone.

[SanfordWhiteman · Accepted solution]

Don't know what a "payment cycle" means in your particular business, but Marketo is perfectly capable of syncing lead fields synchronously — that is, not a background/asynchronous import but one that is guaranteed to be complete as soon as the call is complete — for up to 300 leads in one call.

A bulk import, which is limited only by the file size (not technically the number of leads) and can do thousands at a time, runs asynchronously: it isn't complete when the API call is complete, because it was to wait in a queue for there to be an available slot (only 2 imports run at a time). But several hours is not a reasonable delay. The only reason that would happen is if there are hundreds of other imports already queued.

So it's overwhelmingly likely that the middleware is sending data piecemeal/suboptimally.

[Lucas_Metherall]

Yes, we just heard back from them - their software processes data in batches of 300. Not optimal, we will talk to them about increasing that.

[SanfordWhiteman]

But you said it was 1000 only. Are they waiting hours between batches of 300?