Alert e-mails not always received properly

[Anonymous]

Dear all,

In the smart campaign that handles a filled in form and sends a confirmation e-mail to the lead, i've included an alert to me and my colleagues.

The purpose of this alert is ofcourse that we immediately know it when a new lead is created.

The only problem is, these alerts don't always arrive properly. I've constructed like this:

And in the 'To other e-mails' i've stated: me@example.com colleague1@example.com colleague2@example.com

We're eight in total and that this point three of us seem to receiving the e-mails, but the other five are going wrong.

Is there perhaps a different, better way to manage these alerts?

Thanks in advance!

[Frank_Breen2 · Accepted solution]

In the "To Other Emails" box, are you separating each email address with a comma or semi-colon?

me@example.com, colleague1@example.com, colleague2@example.com

me@example.com; colleague1@example.com; colleague2@example.com

You'll need this to send to multiple email addresses.

[Anonymous]

I did that before, but then it also was not flawless. Will try again, maybe now it will work better.

Will let you know

[Frank_Breen2]

Also in the Results Tab, if you click on the Send Alert ID, it will give you details of the send:

This should indicate who the Alert went to.

[Anonymous]

Dear Frank,

Your suggestion solved my problem. Thanks a million!

Kind regards,

Gert

[Leticia_DoPrado]

Just to confirm it the email addresses should be separated by a comma, not a semi-colon, correct?

Thanks!!

[SanfordWhiteman]

Correct, Leticia.

Semicolons are an artifact of Outlook; Microsoft used them instead of commas, even though commas are the RFC-standard separator between email addresses. So in a list of recipients, assume it's commas unless documented otherwise.

[Leticia_DoPrado]

Thank you!