Adding new emails to active engagement programs

[Anonymous]

When I try to add new emails to my active engagement programs, it appears not to be saving. I can drag them into the stream and activate them, but when I go back later they are no longer there. Am I doing something wrong or is this a problem in my instance of Marketo?

[Anonymous]

I've noticed this too. The first thing to check is whether or not the email has been approved. If it was not approved, or changes have been made, leaving it in a draft mode, it will disappear if you recently added it. 

It also seems to take a few extra seconds for the auto-save, and in the engagement programs, the auto-save doesn't pop-up in the top right corner as it would in a smart list for example. 

[Anonymous]

Thanks, Brittany. The emails are activated and I tried waiting a few minutes before moving off the page to give the auto-save longer but no luck. Still not working. 

[Anonymous]

This should not be happening.  You should be able to add unapproved emails to a stream, etc.  I will log a support ticket for this.  @Sheena and @ Brittany - can you provide me the URL to your engagement program so I can have engineering take a look?

[Anonymous]

Hi Cheryl,

Here's one of ours. It's happening with all our engagement programs. https://app-sjp.marketo.com/#NP1826B2
Thanks so much for your helpl!

Sheena

[Anonymous]

Hi Sheena

Thanks.  Is it OK for me to add some content to these active streams?  Also, I'm curious as to why you put all the content into a single program rather than just having them as local assets in the engagement program directly?

[Anonymous]

One more question - what browser/version are you currently using?

[Anonymous]

HI Cheryl,

I am using the newest version of Chrome.

These are converted Traffic Cop Campaigns and when I was moving them to the engagement program it seemed easiest just to clone the whole program rather than moving them one-by-one, so that is why the content is in a single program. 

Feel free to test with any of these emails (or add your own content to the streams): GFM Content/Early/Emails: 
 - Fleet Management Software ROI Quick Guide
 - Strategies to Reduce Fuel Costs Infographic
 - Driver Behavior Infographic

[Anonymous]

HI Sheena,

I have tried this with both approved, unapproved, and draft emails and I am not able to reproduce the issue.  Can you detail out the exact steps you are taking, or better yet, if you have a moment, could you contact Marketo support?  They can do a share screen with you to see the problem happening.

Thanks,
Cheryl

[Anonymous]

Hi Cheryl,
I tried adding emails to the program you were testing and it worked this morning! However, it's still not working for one of the other engagement programs so I have put in a ticket for that. 
Thanks so much for your help!
Sheena