We launched an emial blast last week, and we had our from and repoly-to fields within the email as : ["MyCompanyName" <Contact@MycompanyName.com> ] and we sent some test around before sending out the emails and all the tests were OK, but after we launched the emial blast we saw a different result and from and reply-to fields in the emails sent were : [ "Contact" <Contact@MyCompanyName.com> ].
How can we explain this? I want to know how this issue has happend ? and how we can make sure it won happen in future.
That looks correct to me. I would create a campaign to send yourself the email and see how it renders. While Mkto's testing capabilities are good, sometimes you just need to do an actual blast to yourself to see what is going on.
Can you let us know how that goes? From your screenshot, it appears that there is no reason for your reps name to show up in the From Name. And yes, Silver Spring Networks should show up first in Outlook.
Quick question: did you publish this email to Sales Insight?