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about tracking the text email opened

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Anonymous
Not applicable

Please tell me about the tracking log.

Can I track for the text email opened ?

When sending the text email, I can't found the logging about that in the activity log.

1 ACCEPTED SOLUTION
SanfordWhiteman
Level 10 - Community Moderator

You cannot track if a text email is merely opened, no.  Text viewers will never download tracking pixels (since they don't even understand what a "pixel" is).

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Anonymous
Not applicable

Thank you very much. You are a big help.

SanfordWhiteman
Level 10 - Community Moderator

Pls Mark as Correct to close this out.

Anonymous
Not applicable

Hi there,

Thank you for your reply.

I mean that the question is not about link in e-mail.

I would like to know the log if the text e-mail was opened or not.

I know html e-mail can be tracked when it is opened, but not sure about text version...

Thanks

SanfordWhiteman
Level 10 - Community Moderator

You cannot track if a text email is merely opened, no.  Text viewers will never download tracking pixels (since they don't even understand what a "pixel" is).

Anonymous
Not applicable

you need to make sure your URLs are enclosed in [[double square brackets]] in the text version of your email or else clicks on those links will not be tracked.  This step is frequently overlooked.

SanfordWhiteman
Level 10 - Community Moderator