Trigger Campaign Did Not Process a Lead When the Trigger Occurred

Issue

It appear that a trigger campaign did not process a lead when the trigger occurred.
  • Lead has not qualified before
  • Lead satisfies all filters
  • Campaign results do not show any evidence of the lead being processed

 

 


Solution

The reason why it appears that the campaign did not trigger may be because there is currently a campaign backlog. There is a campaign or multiple campaigns with leads pending to be processed. This can be viewed in Marketing Activities [select the top level item 'Marketing Activities' on the navigation tree on the left > select Campaign Queue tab]

The lead will be processed eventually once the campaign backlog clears.

 

 


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