As referenced, please find all of the necessary links below. They are listed in order as mentioned in the Welcome video. Marketo Support Portal: https://nation.marketo.com/t5/Product-Blogs/How-to-Use-the-Support-Portal/ba-p/297884 Adobe Help Center: https://helpx.adobe.com/support.html Adobe Community: https://community.adobe.com/ Marketo Engage Support: https://nation.marketo.com/t5/Support/ct-p/Support Marketo Community (you're in it!): https://nation.marketo.com/ Magento Help Center: https://support.magento.com/ Adobe Status Page: https://status.adobe.com/
Adobe Digital Learning: https://learning.adobe.com/ Adobe How-Tos: https://experienceleague.adobe.com/#quick-how-tos Adobe Developer Docs: https://www.adobe.io/ Marketo University: https://nation.marketo.com/t5/Marketo-University/ct-p/marketo-university Marketo Product Docs: https://docs.marketo.com/ Marketo Developer Docs: https://developers.marketo.com/
Issue Description When attempting to publish a landing page to Facebook, you get the error "Error when calling Social Campaign API. Warnings: Error while creating facebook tab." Issue Resolution If you haven't purchased Ad Targeting add-on for your instance, you could face this issue. You can contact your Customer Success Manager to include this add-on in your Marketo subscription. If you are facing the issue in spite of having ad targeting add on to your subscription, we would suggest that you contact Marketo support and we will be able to troubleshoot it for you. Is this article helpful ? YesNo
Issue Description You are receiving this error from your GoToWebinar Launchpoint Service: API Error: Authentication succeeded, but access to the requested resource is denied. This error can occur either in Launchpoint Tab's Service details in Admin or when trying to Refresh an Event Program and selecting the service in the drop down menu. Issue Resolution This error "API Error: Authentication succeeded, but access to the requested resource is denied." is a response from GoToWebinar when Marketo sends an API Call to retrieve the Webinar Meeting details. What is the main cause of this? This is mainly a licensing issue with the Account Credentials specified in the Launchpoint service. The GoToWebinar account does not have a GoToWebinar License and therefore, the account has successfully "Authenticated" and the Requested resource (GoToWebinar Meeting Details) were denied as it does not have access to GoToWebinar features. How to check if you have a license? Login into the home page of GoToWebinar with the account credentials used in the Launchpoint Service and check if GoToWebinar Product is selectable. (if GTW is not selectable then the account does not have a product license) Speak to your GoToWebinar Account Admin if you are using a corporate account and ensure that it has a GoToWebinar License. Contact the GoToWebinar's Support Team Other Causes Other reasons this may have occurred is that a Trial account for GoToWebinar was used and the trial has expired. You may be using a login under a corporate account that does not have the license or was removed. - Check with your GoToWebinar Admin for more details Who This Solution Applies To GoToWebinar Launchpoint Users Is this article helpful ? YesNo
Issue Description What type of formats are accepted for uploading data to Facebook custom audiences from Marketo? Issue Resolution Note: The phone numbers must always have the country code included even if they are in the same country as your business.. The endpoint for facebook allows the following formats: 1-234-567-8910 12345678910 +44 123 456 7890 With or without punctuation is allowed. Is this article helpful ? YesNo
Issue Description Do webhook calls contribute to the daily API limit/quota visible in [Admin > Integration > Web Services > API Call Information] ? Issue Resolution No, webhook calls are not counted as part of the daily API limit. Webhooks do not have any execution limits.
Issue Description Is it possible to integrate multiple social media accounts with Marketo? Issue Resolution There is only one LaunchPoint service for each, but multiple accounts can be referenced in : Lead gen forms - Linkedln Custom audiences - Facebook
As part of the September 2012 release, Marketo exposed the ability to create a Webhook. Webhooks are essentially HTTP callbacks that allow you to send a "payload" (i.e. xml, json) to a URL and include parameters. Here is a walk-through on how to create a Webhook that sends an SMS Message to a Marketo Lead using the Twilio messaging platform. Step 1 Sign up for a Twilio Account (www.twilio.com). Be sure to follow the instructions on validating any numbers that will be used to send an SMS message. Step 2 Navigate to Admin in your Marketo Account Step 3 Select Treasure Chest from the left tree and click Edit in the Webhooks section Step 4 Check the box to Enable Webhooks Step 5 In the Admin menu, select Webhook and click New Webhook Step 6 Enter the Webhook details as defined in the below screenshot. A powerful feature of Webhooks is that you can include Tokens as part of the URL and/or Message for further customization. Note: You will replace the [ACCOUNT_SID] & [AUTH_TOKEN] values with what is specified in your Twilio account. Step 7 Create a Program/Campaign in Marketo. In the example below, a Program/Campaign was created with associated LandingPage/Form to send out an SMS text message when the lead fills out form. Step 8 See the activity appear in the Activity Tab for that lead in Marketo Step 9 Check SMS activity in your Twilio Account Log