Track email forwards in MSI

Track email forwards in MSI

Don't know the possibility for this, but sales has requested multiple times to track forwards on emails sent from MSI.

Not applicable


Can you also provide more context to this? I've heard a use case for this, where it would allow sales to identify the decision maker in the deal (with some assumptions of course). Anything else?

Level 4

Hey Christina,

This would help sales identify more influential contacts at the organizations they are already engaging with. It would also provide additional insight into contacts that might be unresponsive, but be sending their information to someone else at the organization.

The absence of this feature has caused sales management to explore other tools that have this functionality, such as Tout App.

Community Manager
Status changed to: Open Ideas