#'s with Tokens in Subject Line

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#'s with Tokens in Subject Line

I need to be able to utilize #'s with tokens in subject lines. This process is how we populate lead ID's and reference throughout our communication strings and CRM.

9 Comments
SanfordWhiteman
Level 10 - Community Moderator

Have you tried 

  ${esc.h}{{lead.token}}

?

Brian_Olson
Level 1

Throws the same error when attempting to save.

SanfordWhiteman
Level 10 - Community Moderator

What error?

And please show exactly what you're putting in the Subject.

I have no trouble with Subject

#{{lead.Id}}

nor with

${esc.h}{{lead.id}}

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Brian_Olson
Level 1

pastedImage_1.png

#{{lead.fLeadID}}#

SanfordWhiteman
Level 10 - Community Moderator

No problem for me, with

#{{lead.Id}}#

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Why are you sure that the Subject is the underlying cause?

Brian_Olson
Level 1

Based upon support's response:

On checking with my internal team it seems that this is a known behavior when using # or $ characters along with tokens. The workaround is to try using a different character and see whether the email is getting approved.

SanfordWhiteman
Level 10 - Community Moderator

Except that it (a) isn't reproducible for me and (b) is always work-aroundable without having to use a different character.

Heck, you could have a Velocity {{my.token}} that just contains

${esc.h}${lead.fLeadID}

and use that.

Open a brand-new email (you can use the Personal Note template as I did above) and try the Subject line. If that works, as it does for me, then the problem isn't the Subject.

Brian_Olson
Level 1

I solved the issue by creating another token. Thanks for the advice.

kh-lschutte
Community Manager
Status changed to: Open Ideas