Display the API User Which Caused Web Service Error Notifications

Display the API User Which Caused Web Service Error Notifications

We have dozens of web services making REST API calls into our Marketo instance on a daily basis. Getting "web service error" notifications is great, but they aren't actionable at all for us since we have no way of knowing which web service / api user is making the calls that are failing. Having the API user included in these notifications would enable us to quickly troubleshoot. Having to reach out to Marketo support every time one of these errors comes up is ridiculous.

3 Comments
kh-lschutte
Community Manager
Status changed to: Open Ideas
 
Shawn_Wilfong1
Level 2

I'm so surprised that this hasn't been implemented yet, since I've seen a related idea posted here from 2016:

Provide error logs for each API user - Marketing Nation (marketo.com)

 

When you have over 10 API users and thousands of calls each day, is it expected that a Marketo admin tracks down each individual custom or 3rd party integration and check their error logs to determine what's causing the problem?  I know Marketo has the data, because support has given it to me before; just make it visible to us!

Steven_Vanderb3
Marketo Employee
Status changed to: In Production