De-Duplicate Lead Database with custom Fields

[Anonymous]

Hi Team,

I'm new in Marketo and worked before with Silverpop / IBM Marketing Cloud.

We was able to maintained our database manually by using a de-duplication filter.

This is something I'm missing in your tool.

Challenge: I would like to find contacts in database which have the same "CRM UID" but different email address.

In this Example a contact married and has now a new last name:

CRM UID          email address

500015              molly.mustermann@company.de

500015              molly.schmidt@company.de

This means I have to merge these both contacts.

I was used to click any field in my database to de-duplicate and keep behavior data alive.

Please see my attachements.

Best Johanna

[Justin_Cooperm2]

Contact support, they should be able to help you with this

[Anonymous]

I did contact support and they said this feature is not avaliable at the moment.

They only can de-duplicate contacts with already used standard fields like "Full Name".

Best Johanna