I noticed that some leads had clicks in MSI but not opens, which confused my sales team. I asked support and they told me that my leads were using Gmail and probably had images turned off by default. This meant that they had opened and clicked, but no open was counted due to the images turned off.
IMHO, if there's a click there was an implied open and Marketo should record an open in the lead's history. This was an update a few years ago in my old MA system that had this logic and it made sense to me. I think Marketo should do the same.
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