Cannot access my content.

[Grégoire_Miche2]

Hi All,

From today, when trying to access my content (thought various navigation / menus), I get the following error:

Concerning because I have a lot...

-Greg

Janet Dulsky​

[Grégoire_Miche2]

HI Janet Dulsky

this problem occurred again today, at 12:44 CEST.

-Greg

[Janet_Dulsky]

Grégoire Michel​, I have escalated this issue with Jive support. I hope that will get it solved once and for all.

Thank you.

Janet

[Janet_Dulsky]

Grégoire Michel​, your access to your content should be fixed now. The issue is the same one that is plaguing the Ideas space. Jive is working on a root cause bug fix, but I don't have a date for the bug fix yet. Please let me know if you have problems accessing your content again as I will need to request a manual fix each time.

Thanks for your patience, Janet

[Grégoire_Miche2]

HI Janet,

It's working

Thx

-Greg

[Devraj_Grewal]

Greg,

I've noticed this at times, so what I chose to do was to navigate to my content from my community profile and bookmark my content tab.

[Grégoire_Miche2]

Hi Devraj,

It is fixed today, bit this is weird.

-Greg

[Janet_Dulsky]

Greg, I've never seen this before. Please send me your navigation path and the screenshot, if you have it, directly so I can create a ticket with Jive. Thanks. Janet

[Grégoire_Miche2]

Hi Janet,

whether clicking on the menu with my photo and the "your content" or going on my profile home page (Grégoire Michel ) then on the "content" tab the result was the same.

I also tried to connect with a different profile from another Marketo instance, then navigate to my primary profile and click content, with the same result.

-Greg

[Janet_Dulsky]

Thanks, Greg. I'll send it to Jive and see what they say. Have a great weekend!

[Janet_Dulsky · Accepted solution]

Grégoire Michel​ and Devraj Grewal​, Jive told me that the An Unexpected Error Has Occurred message is a catch all message that Jive uses on the front end.  Because of that, there could be many different reasons why you saw that message.  To find out what is happening, they need to look at the application logs, which requires date and time information to narrow down where to look in the logs.  If this happens again (and I'm hoping it won't), I would appreciate if you would capture the time and date and send it to me.

Thanks.

Janet

[Grégoire_Miche2]

Hi Janet Dulsky ,

this just happened again. 00:27 CEST (So 3:27 PM PST).

-Greg

[Janet_Dulsky]

Grégoire Michel​, thank you. I will pass the information on to Jive. Hopefully, they can track down the issue.

Janet

[Grégoire_Miche2]

Hi Janet,

As of know, it seems to be working well.

-Greg

[Janet_Dulsky]

Greg, the Jive team were able to use your date and time information to narrow a window in the application log. They found some bugs and wondered if you would perform the following steps so they could determine what is causing the error message:

"There are some bugs that I have come across that have to do with the rendering of certain thumbnails when viewing a list of content.  If it is possible, I would like Gregoire to perform the following simple steps.  This will help me narrow down whether or not it is one of those thumbnail issues:

1. Have Gregoire go to Browse - Content | Marketo Marketing Nation Community
2. From there, have him click this:

  3. After that, in a separate tab, have him click the "Your Content" link from his Avatar dropdown.

When he does those steps above, does he still see the error message?"

If you have a chance to follow the above steps, please let me know if you see the error message or not and I will pass the information on to Jive support.

Thank you for all your help.

Janet

[Grégoire_Miche2]

HI Janet,

The screenshots are not showing

-Greg

[Janet_Dulsky]

Greg, I just discovered that Jive has isolated and fixed the bug. You shouldn't have this problem again per their support person.

Have a good weekend.

Janet

[Grégoire_Miche2]

Hi Janet,

Thx

Have a good week-end too.

-Greg

[Janet_Dulsky]

Oops. Here you go (in the order they should appear in the original copy):

Let me know how it goes, Greg. Thank you!

[Grégoire_Miche2]

Hi Janet,

Will do

-Greg