Cannot access my content.

[Grégoire_Miche2]

Hi All,

From today, when trying to access my content (thought various navigation / menus), I get the following error:

Concerning because I have a lot...

-Greg

Janet Dulsky​

[Devraj_Grewal]

Greg,

I've noticed this at times, so what I chose to do was to navigate to my content from my community profile and bookmark my content tab.

[Grégoire_Miche2]

Hi Devraj,

It is fixed today, bit this is weird.

-Greg

[Janet_Dulsky]

Greg, I've never seen this before. Please send me your navigation path and the screenshot, if you have it, directly so I can create a ticket with Jive. Thanks. Janet

[Grégoire_Miche2]

Hi Janet,

whether clicking on the menu with my photo and the "your content" or going on my profile home page (Grégoire Michel ) then on the "content" tab the result was the same.

I also tried to connect with a different profile from another Marketo instance, then navigate to my primary profile and click content, with the same result.

-Greg

[Janet_Dulsky]

Thanks, Greg. I'll send it to Jive and see what they say. Have a great weekend!

[Janet_Dulsky · Accepted solution]

Grégoire Michel​ and Devraj Grewal​, Jive told me that the An Unexpected Error Has Occurred message is a catch all message that Jive uses on the front end.  Because of that, there could be many different reasons why you saw that message.  To find out what is happening, they need to look at the application logs, which requires date and time information to narrow down where to look in the logs.  If this happens again (and I'm hoping it won't), I would appreciate if you would capture the time and date and send it to me.

Thanks.

Janet

[Grégoire_Miche2]

Hi Janet,

Will do

-Greg

[Grégoire_Miche2]

Hi Janet Dulsky ,

this just happened again. 00:27 CEST (So 3:27 PM PST).

-Greg

[Janet_Dulsky]

Grégoire Michel​, thank you. I will pass the information on to Jive. Hopefully, they can track down the issue.

Janet