Font changes when email is sent out

[SandraAbuwalla]

Hi all, I am a new Marketo user so looking for some support. For creating a simple email, I can see that the text size, font, type, is exactly the same in various paragraphs, yet when I send out a sample email/test, the font is different. I guess it has something to do with the coding, but I am not a coder. Has anyone had this issue, and what do you suggest?

Thanks,

Sandra

[SanfordWhiteman]

Hi, welcome to the community!

For questions involving email HTML (which this certainly is) you need to supply your code and screenshots of desired/observed results.

When inserting HTML, use the syntax highlighter (“Insert/Edit Code Sample”) found on the button bar:

[NiharikaGoyal]

Hi @SandraAbuwalla  Could you please confirm which font-family you're using in the email? As per email standards, web fonts aren't supported in most email clients. Also, it would be helpful if you could share screenshots of the actual email in Marketo and the test sample you received.

Thanks!!

[Disha_Goyal6]

Hi @SandraAbuwalla, if you can share your code that would be very helpful to find out the issue.

[Dave_Roberts]

Usually when we see this kind of issue it's because the email editor is a web-based tool which is far more capable of rendering things like custom fonts than an email service provider (inbox) like Outlook or Gmail. There are a few things like this that will render well in the Marketo preview (again b/c it's web-based) but will not render in an actual email sent to an inbox. 

The best thing to do with issues like this is to always be testing. Send yourself proof emails to different inboxes and use a tool like Litmus or Email on Acid to do render testing and troubleshooting for email code. If you don't have access to an email developer, there are some folks in the community here that are experts at email coding who are generally happy to help provide a solution if you can help by posting the code you're using to create the email.

The best way to gather your code would be to open the template code in Marketo and copy/paste that into the community thread here. In the toolbar above your post, there's a "..." (ellipsis) icon that expands the toolbar to show more icons. When adding code to a thread, please use the "</>" (Insert/Edit code sample) icon to paste your template code into a thread.