The comprehensive guide to setting up the unsubscribe link

As this is a recurrent request in this community, here are the various ways of setting up the unsubscribe links in Marketo, and when one should use them.

0-Summary

The following table summarizes the possible approaches, when to use them and what chapter you should read:

IfRecommended implementation steps
You want a quick and minimal version that works well and guarantees compliance
  1. Customize the default code (See 2)
  2. Customize the default page (See 3)
You want to properly brand your unsubscribe landing page, and continue using Marketo default or system token
  1. Create a new Unsubscribe page with your own template. Place it preferably in a marketing activities program together with it's follow-up page and any smart campaign you may need
  2. Redirect the /UnsubscribePage.html URL to your page (See 4)
  3. If you plan to use it, customize the default code (See 2)
You need various unsubscribe pages for different audiences (segments, language, ...)
  1. Create your various unsubscribe pages. Place them preferably in marketing activities programs together with their follow-up pages and any additional smart campaigns you may need
  2. Add a snippet element in a dedicated module at the bottom of your email templates (or a text element if you are still using email 1.0)
  3. Deactivate the default link (6)
  4. Create unsubscribe snippets using the customized URL (See 5 ). You can even make these snippets dynamic if the various Unsub LP's are linked to segments.

1-The 3 ways to add an unsubscribe link to an email

There are 3 ways to get the unsub link added to an email:

  1. just ignore the problem. When you send an email, Marketo will detect that no unsubscribe link is included and will automatically add it's default one, that is defined in the admin -> email section and which code is:
    • <p><font face="Verdana" size="1">This email was sent to {{lead.Email Address}}. If you no longer wish to receive these emails you may <a href="%mkt_opt_out_prefix%UnsubscribePage.html?mkt_unsubscribe=1&mkt_tok=##MKT_TOK##">unsubscribe</a> at any time. </font></p>

  2. add the {{system.unsubscribeLink}} to your emails as the href in an <a> tag. This can be done in the template (even hard coded there) or left to the user. That will be enough and Marketo will automatically understand that it should replace the token with the proper link and that it should not add the default unsubscribe link. So <a href="{{system.unsubscribeLink}}">my unsub link</a> will become <a href="http://mktolpsubdomain.company.com/UnsubscribePage.html?mkt_unsubscribe=1&mkt_tok=##MKT_TOK##">my unsub link</a> at runtime.
  3. Add a link towards any LP in Marketo, with "?mkt_unsubscribe=1&mkt_tok=##MKT_TOK##" at the end of the href. This will be enough for Marketo to know not to add the default link to the email.

2-Customize the Marketo default code

The default admin-> email code can be customized by anyone who knows some rudiments of HTML. Text, fonts, colors, layout, etc.. can be changed. Just always make sure you do not remove the "?mkt_unsubscribe=1" from the link href.

Typically:

<table align="center" width="600">
     <tr>
          <td style="font-family: helvetica; font-size:10px; color:#555;">
               This email was sent to {{lead.Email Address}}. In order to stop receiving our spammy emails <a href="
http://mktolpsubdomain.company.com/myniceunsubpage.html?mkt_unsubscribe=1&mkt_tok=##MKT_TOK##" class="mktNoTrack" target="_blank">click here.</a>
          </td>
     </tr>
</table>

will work perfectly well.

Please note that, in order to prevent Marketo to track the click on the link, you will have to add class="mktNoTrack" to the <a> tag.

3-Customize the Marketo Default page

By default, all Marketo instances come up with an unsubscribe page that use the ugly akward Standard free form template:

pastedImage_1.png

This page will be located in the design studio, and it's name will be localized in the language in which you instance was initially created.

The most obvious and simplest move is to customize this page and make it a little more looking like a page from your company

You can also move this page in a program in the marketing activities. As long as it's URL keeps being UnsubscribePage.html (see below) it will continue to work.

4-Redirect the default link to another, nicer, page

Now, maybe you would like to use another template for your landing page. Or maybe you want to replace this unsubscribe page with a thoroughly designed subscription center. But you want to keep the usability for your Marketo users, so you would like to keep the {{system.unsubscribeLink}} token or the Marketo Default driving the visitors to your nicer LP.

For this, you need to know that, whatever the config of your instance, the {{system.unsubscribeLink}} token always direct to /UnsubscribePage.html. So you will just need to have this URL reassigned to your new and nice unsubscribe page. This is again quite easy using Marketo URL tools. Once your new unsubscribe page is ready and tested:

  1. Go to your old unbsubscribe page. In Marketo UI, click the Landing Page actions -> URL Tools -> Edit URL settings:pastedImage_9.png
  2. In the dialog box, change the URL to anything (I personally simply add "old" to the end of it.
    pastedImage_13.png
    Tip: What is important here is to throw away to previous URL so that the URL becomes available
  3. Then go to your new unsubscribe page and do exactly the same thing, granting this new page the UnsubscribePage.html URL

To run this process, wait until a moment when no email has been sent in the past hours, since you will have no unsub page available between steps 2 and 3.

5-Use a different URL for the unsubscribe page

May be you want to use a different URL for this page, or even have various URLs for various contexts. In fact, nothing mandates you to always use the {{system.unsubscribeLink}} or the /UnsubscribePage.html URL. Any Marketo LP URL will do the job here, as long as it is appended with the "?mkt_unsubscribe=1" to indicate to Marketo that this is an unsubscribe link. You should also add the &mkt_tok=##MKT_TOK## to make the click on the link carry the token value and enable cookie value reconciliation. Please also note that, in order to prevent Marketo to track the click on the link, you will have to add class="mktNoTrack" to the <a> tag.

The following is a perfect unsubscribe link in an email template:

<tr><td>This email was sent to {{lead.Email Address}}. In order to stop receiving our spammy emails <a href="http://mktolpsubdomain.company.com/myniceunsubpage.html?mkt_unsubscribe=1&mkt_tok=##MKT_TOK##" class="mktNoTrack" target="_blank">click here.</a></td><tr>

As you can see, it takes no token and not event the /UnsubscribePage.html URL.

This method will be necessary in a multi language / international roll out: you will need to have multiple, different Unsubscribe pages for each language and the Marketo default or {{system.unsubscribeLink}} token can only link to one of them.

Also please note that the unsub code can be added to snippets, which in turn can be added to the emails for maximum flexibility.

6-Disable the default Marketo unsub link.

If you are sure that your email templates always include the necessary links and you want to avoid Marketo adding it's own link just replace the default unsubscribe links with HTML comments in admin->email

pastedImage_35.png

Hope this helps,

-Greg

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74 Comments
Katie_Owens
Level 1

Hi Michael, yes, that is how I have the params, at the end of my unsubscribe page url. 

So I think I found the issue, I was testing on a browser where I was already cookied, so I tried clicking the link from a different device and it worked. I am still going to do some more testing, but I think it should work now!

Danielle_D
Level 1

If I have a custom unsubscribe page that DOES NOT use a Marketo form, but my link includes "?mkt_unsubscribe=1&mkt_tok=##MKT_TOK##" should I expect to see unsubscribe stats in the campaign dashboard? I ran myself through the program, opened the email and only clicked on the unsub link and filled out the form. In the campaign dashboard, that click was recorded as ONLY a general click. I kind of expected for the click to record in the general click stats as well as the unsub status. 

Can someone let me know if there is a way to record unsubscribe metrics with a non-marketo unsubscribe page. 

Malik_Zafar2
Level 4

"Redirect the /UnsubscribePage.html URL to your page (See 4)"

 

we created a new unsubscribe page and then used a redirect rule on /unsubscribepage.html

 

the only problem now is that when someone goes to the new unsubscribe page the user's email address does not auto-populate. how can we fix this?

Malik_Zafar2
Level 4

5-Use a different URL for the unsubscribe page

May be you want to use a different URL for this page, or even have various URLs for various contexts. In fact, nothing mandates you to always use the {{system.unsubscribeLink}} or the /UnsubscribePage.html URL. Any Marketo LP URL will do the job here, as long as it is appended with the "?mkt_unsubscribe=1" to indicate to Marketo that this is an unsubscribe link. You should also add the &mkt_tok=##MKT_TOK## to make the click on the link carry the token value and enable cookie value reconciliation. Please also note that, in order to prevent Marketo to track the click on the link, you will have to add class="mktNoTrack" to the <a> tag.

 

The following is a perfect unsubscribe link in an email template:

 

<tr><td>This email was sent to {{lead.Email Address}}. In order to stop receiving our spammy emails <a href="http://mktolpsubdomain.company.com/myniceunsubpage.html?mkt_unsubscribe=1&mkt_tok=##MKT_TOK##" class="mktNoTrack" target="_blank">click here.</a></td><tr>

 

As you can see, it takes no token and not event the /UnsubscribePage.html URL.

This method will be necessary in a multi language / international roll out: you will need to have multiple, different Unsubscribe pages for each language and the Marketo default or {{system.unsubscribeLink}} token can only link to one of them.

 

Also please note that the unsub code can be added to snippets, which in turn can be added to the emails for maximum flexibility.

 

 


This method does not auto-populate email address. How can I use this method but also make it so when a user clicks the link that their email address is auto-filled?

Eric_Nguyen3
Level 1

@Malik_Zafar2 If you reference the update for form pre-fill here (https://nation.marketo.com/t5/Knowledgebase/Form-Pre-Fill-Feature-Upgrade/ta-p/251652), you'll note that Marketo-tracked links are a requirement for form pre-fill to work.

 

I believe removing the class attribute (class="mktNoTrack") might help.

 

Can someone please validate this approach/fix?

nolanflores51
Level 1

Im trying to remove the unsubscribe link from our operational emails, any thoughts?

Malik_Zafar2
Level 4

@nolanflores51  - when you're editing an email, go to setting and mark the email as operational - it will remove the unsubscribe link.

NetON_co
Level 1

Hi @Grégoire_Miche2 ,

Just confirming that this process doesn't seem to work in Marketo anymore. We have tried adding all variations of this

  • adding ?mkt_unsubscribe=1 to a url
  • adding ?mkt_unsubscribe=1&mkt_tok=##MKT_TOK##
  • adding class="mktNoTrack" a tag

The generic unsubscribe message is still showing up. Would love to know if there is an update on this. 

Michael_Florin
Level 10

You have to remove the generic unsubscribe passage under Admin --> Email. Should look something like this:

Michael_Florin_0-1626180982250.png

 

haliddelkic-cr
Level 1

I'm in the process of attempting to configure a custom footer for a single workspace, but at same time wanting to keep the global footer active for all other workspaces.

 

Tried using Greg's excellent guide (thanks for producing btw, @Grégoire_Miche2) to inject a custom unsubscribe page URL, using the ?mkt_unsubscribe=1 tag, but global footer is still appended to emails sent from the workspace with custom footer.  

 

This is the code I used:

 

<p>To unsubscribe or update your preferences, <a href="https://info.mydomain.com/custom-unsubscribepage.html?mkt_unsubscribe=1&mkt_tok=##MKT_TOK##" class="mktNoTrack" target="_blank">click here</a>. 

 

Would appreciate any insights in whether this method is possible? Looking at some of the recent comments, it appears that each workspace will need its own custom footer and the global footer deactivated in email admin.