How recipient time zone works in the email send?

[Sant_Singh_Rath]

How does this recipient time zone work in the email launch? In our business, we are sending the same email in multiple countries but either we are creating separate email programs for each country or we are sending the email to any generic time zone.

Any help with this would be great.

Thanks,

Sant

[Eunice_Leung · Accepted solution]

Hi Sant,

Just saw this, and in case you haven't found the answers yet.

Marketo explains how it works in product docs: Understanding Recipient Time Zone - Marketo Docs - Product Documentation

Here is a thread about this: Deliver in Person Time Zone

Deliver in Person Time Zone

Best,

Eunice

[Sant_Singh_Rath]

Hi Eunice Leung​, Thank you very much for your response. Yeah, I tested it myself and it seems working fine. The only issue I found is I am unable to pull out the report against each lead, at what time the email was delivered to any particular lead so that at least I can verify and roll it out.

Please let me know if you can help me this this.

Thanks,

Sant

[Eunice_Leung]

Hi Sant,

I haven't tried this but I think one of them could achieve what you need:

1) I don't think you can run one report to deliver a field that contains the various time each recipient received the email. The workaround is to create a smart list to look at people who received the email at a specific time period, then multiple the smart list based on various time zone.

2) This is an easier option, Pull out a list of the recipients by creating a smart list, then in the People tab, create a new view, and make sure to pull "Person Time Zone".

Best,

Eunice

[Sant_Singh_Rath]

Thanks Eunice Leung​! I will try this and will let you know if it works.