We have put together an email campaign, where an email is sent out, customers then complete a form to get access to a calculator that sits in MS Forms. Based on their results we are then adding them to a smart list like this:
As we are adding manually we are selecting based on their name and adding them in this way. This step seems to work fine and the person becomes a member of the smart list.
When I then go to schedule the next email, it sees that it will affect one person and that the email runs, but I then get the following error saying the step has been skipped.
This is the flow that we have and I can't see any obvious issues. All of the emails and smart lists referenced are in the campaign
Is this something anyone has come across before or can help with? Thanks
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