Re: Campaign failure - smart list issue and email isn't being sent

emilyjwalters
Level 2

Campaign failure - smart list issue and email isn't being sent

We have put together an email campaign, where an email is sent out, customers then complete a form to get access to a calculator that sits in MS Forms.  Based on their results we are then adding them to a smart list like this:

emilyjwalters_0-1631087223974.png

As we are adding manually we are selecting based on their name and adding them in this way.  This step seems to work fine and the person becomes a member of the smart list.

 

When I then go to schedule the next email, it sees that it will affect one person and that the email runs, but I then get the following error saying the step has been skipped.

emilyjwalters_1-1631087327713.png

This is the flow that we have and I can't see any obvious issues.  All of the emails and smart lists referenced are in the campaign 

emilyjwalters_2-1631087404340.png

Is this something anyone has come across before or can help with?  Thanks

Emily Walters
3 REPLIES 3
Floyd_Alvares2
Level 8

Re: Campaign failure - smart list issue and email isn't being sent

@emilyjwalters 

Is any of your other smart lists (low and medium) throwing an error or incorrectly setup?

emilyjwalters
Level 2

Re: Campaign failure - smart list issue and email isn't being sent

Ah ok, it seems that it works if I have at least one person selected in each of the smart lists.  One of them didn't have a user so I had a red quiggle.

 

Thanks

Emily Walters
Floyd_Alvares2
Level 8

Re: Campaign failure - smart list issue and email isn't being sent

Glad you managed to find the issue!