Help! Timed Email Didn't Send!

Anonymous
Not applicable

Help! Timed Email Didn't Send!

Hi guys,

I've run tons of webinar-related campaigns on Marketo, and they're always the same.

Except this time, it didn't send:

Screen Shot 2016-08-16 at 10.55.01 AM.png

Screen Shot 2016-08-16 at 10.55.17 AM.png

Screen Shot 2016-08-16 at 10.55.28 AM.png

It sent out correctly on August 11th (it appears) given this data:

Screen Shot 2016-08-16 at 10.57.38 AM.png

but it should've hit the 10:00AM PDT 2016-08-16 "end" of the wait step (Step 4) and then sent out the next round of emails (from Step 6), but it didn't. Can you help??

Thanks,


Andrew

10 REPLIES 10
Grégoire_Miche2
Level 10

Re: Help! Timed Email Didn't Send!

Hi Andrew,

Emails that are send after the end of a wait flow step have a lower priority in you Marketo engine. This means the email is probably in the queue. Have you looked at the campaign queue?

When you need to have a second email to be sent at a specific a accurate time, it's better to send them with a separate batch. When the "send email" is the first step in a flow, on the contrary, it gets the highest priority in your instance.

-Greg

Anonymous
Not applicable

Re: Help! Timed Email Didn't Send!

Hi Gregoire Michel,

1) Where can I check the campaign queue?

2) When I look at the "Results" Tab, I see a bunch of emails delivered today / on time. But, when I look at the "Email" subtab, I only see data for the the first email sent on 8/11. Thoughts?

Screen Shot 2016-08-16 at 11.46.32 AM.png

Screen Shot 2016-08-16 at 10.57.38 AM.png

(^^there should be four emails with data here instead of two^^)

Thanks,


Andrew

Geoff_Krajeski1
Level 10

Re: Help! Timed Email Didn't Send!

Campaign queue is located in the tab set when clicking the menu link for Marketing Activities

Anonymous
Not applicable

Re: Help! Timed Email Didn't Send!

Hmm, this seems bad then:

Screen Shot 2016-08-16 at 12.34.50 PM.png

Geoff_Krajeski1
Level 10

Re: Help! Timed Email Didn't Send!

That indicates that they have all completed their runs.

Double check the Filters drop down at the top of the list and make sure of what you are looking at.

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Anonymous
Not applicable

Re: Help! Timed Email Didn't Send!

There are no filters under "Campaign Queue".

It looks as though they may have run but aren't being recorded in the "Emails" tab of the campaign itself.

Anonymous
Not applicable

Re: Help! Timed Email Didn't Send!

Still nothing here guys? I really need to make sure that this email actually sent and I'm not how to do that.

Andrew

Anonymous
Not applicable

Re: Help! Timed Email Didn't Send!

Nevermind, the data just showed up.

Geoff_Krajeski1
Level 10

Re: Help! Timed Email Didn't Send!

Andrew Seidman​,

Sometimes it takes a bit for data to show up.  This is a 'known' issue.

Hopefully Project Orion helps with this... time shall tell as it is rolled out