AnsweredAssumed Answered

Problems with Facebook LaunchPoint

Question asked by Eddie Morales Expert on Jul 19, 2016
Latest reply on Jul 29, 2016 by Eddie Morales

Hi All,

For the last several months we've been leveraging Facebook's webhook in Marketo to pass leads in to the system. We have programs and smart campaigns for these leads coming through the Facebook form and into Marketo.


As of 7/15 at 5:30pm PST, nothing was changed from our side, leads stopped passing into Marketo from Facebook. We were still capturing leads on Facebook throughout the weekend, but none of them have been able to make it through.


Marketo support hasn't been helpful at figuring out why this sync all of a sudden broke. We turned off the sync and restarted it again in hopes that would work, but no luck.


Anyone else experience this problem? Any ideas on how to troubleshoot this?