2 Replies Latest reply on Jan 27, 2014 7:07 PM by Josh Hill

    Join Mailing List = No VS. Unsubscribed

    Ana Bardelas
      Question... 

      If someone completes a form indicating that they would not like to be added to your mailing list (join mailing list = no), should that be treated the same as an unsubscribe--even if they've never received any of your newsletters before? I'm trying to determine the best way to go about capturing this data in Marketo to ensure we are not mailing to them. 

      Thoughts?
        • Re: Join Mailing List = No VS. Unsubscribed
          Hi Ana,
          To avoid any spam law violations, I would suggest to mark these leads as unsubscribed. 

          I believe a lead filling out a form saying they do not want to join your mailing list could be easily interpreted, by the lead, as an unsubscribe. If a lead thinks they have unsubscribed, they will not want to receive any marketing emails.

          I would only send these leads operational emails.

          Will
          • Re: Join Mailing List = No VS. Unsubscribed
            Josh Hill
            Yes, Will is correct here.

            BUT you should be using a subscription management system where you would invite people to different kinds of content so that they could say No to some and Yes to others. So in that case, if they did this:

            Newsletter=No
            Events=BLANK
            Webinar=Yes
            Unsubscribe=FALSE

            then they haven't totally unsubscribed. You can only send Webinar invitations. So saying No to the Newsletter isn't a total unsubscribe. Why is that important?

            Because an Unsubscribe=TRUE should be an explicit request by the user. Technically if you set Unsubscribe=True you have to wait until the user comes back to do reverse this, even if all they originally did was to refuse the Newsletter. In case the FTC were to investigate, they might see the Unsubscribe = TRUE as evidence the user refused all emails, when in fact they made a specific refusal to one type of newsletter. (But, I'm not lawyer, so ask your counsel to confirm).

            Of course, you still can't send them anything if they  never opted in or never made a preference.