Last week we sent an outlook email out designed to look like it was coming from someone specific within the organization using the from as his email address but the reply-to as an info address. We did it this way, as we always do, to prevent the event where whom it looks like it is coming from won’t actually be receiving any of the reply emails including OOO/auto reply’s.
With that being said, that was not the case. Our colleague wound up receiving all the auto-reply’s to his email directly and nothing came to the info email address.
We have never had an issue with this in the past and when opening a ticket with Marketo they expressed that regardless of what the "reply-to" address it that by default the auto-reply's will go to the from.
Has this always been the case? - We feel that this doesn't/hasn't happen in the past and wondering if anyone has experienced the same issue.