2 Replies Latest reply on Sep 23, 2018 2:33 AM by Grégoire Michel

    Person should qualify for smart campaign, but didn't?

    Andrew Seidman

      I have a smart list that looks like this:

      Screen Shot 2018-09-21 at 10.19.14 AM.png

      I had a Person fill out a form (should qualify based on top trigger):

      Screen Shot 2018-09-21 at 10.20.10 AM.png

      Here is their relevant qualifying information:

      Screen Shot 2018-09-21 at 10.19.28 AM.png

      Screen Shot 2018-09-21 at 10.19.48 AM.png

      But, they didn't end up in the campaign. All the information should have been filled/submitted at the moment of form submission, so it shouldn't be a timing thing. Other people have successfully run through this flow recently as well. Any ideas/thoughts?