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ご担当者様
スコア50点でHOTとし、HOTリード日をレコードするスマートキャンペーンを動かしているのですが、
アノニマス時に50点を超えHOT日がレコードされたリードが、ネームドになった現在ではHOT日がnullとなってしまっております。
アクティビティログ上は上記データ値変更は見受けられません。
可能性としてはマージ「アクティビティのタイプ:顧客のマージ」後に処理がされたのではないか、
と思ったのですが、ご教示いただけますでしょうか?
▼対象リード
https://app-sj21.marketo.com/leadDatabase/loadLeadDetail?leadId=327688#
ちなみに、アノニマスからネームドではないのですが、
下記リードでも同様にマージ処理が動いており、HOT日のレコードが消えてしまっております。
▼テストリード
https://app-sj21.marketo.com/leadDatabase/loadLeadDetail?leadId=69247
お忙しいところ大変恐縮ではございますが、
何卒、ご確認の程お願い申し上げます。
The links you provided are unique to your instance, so we cannot see those. Post a screenshot.
When the person becomes Known, Marketo will attempt to re-score any Visit Pages which could push the person to 50pts. In Theory, your Hot Lead MQL would trigger then.
However, we would need to see your smart campaign to understand how to resolve your questions.
担当者さま
返信が遅くなりすみません。
画面キャプチャを添付いたします。
添付画像名
・HOT日がnull_1.PNG ※画像1
・HOT日がnull_2.PNG ※画像2
→今回の事象(HOTリードにも関わらず、HOT日がブランク)が発生しているリードを記載
添付画像名
・HOTリードを生成するスマートリスト.PNG ※画像3
→HOTリードを生成するスマートリスト
情報に不足がある場合はご指摘下さい。
よろしくお願いいたします。
※画像1
※画像2
※画像3
以上になります。
ご確認のほどよろしくお願いいたします。
Hello,
Sounds like you have a campaign that runs to timestamp the date that a record reached 50 points (HOT date). However, your Hot Date field is being marked NULL when the prospects information is captured and they are no longer anonymous.
Any reason not to just set the timestamp again on the date that the prospect is no-longer anonymous if their score is greater than 50? The lead isn't really HOT until you know who they are, so not sure what value you get in knowing someone is HOT before you have their information. Just a simple idea, but will append the field and shouldn't be that far off from the HOT lead date.
Clear clarify and hopefully we can help with the use of Google Translate.
Sincerely,
Keith Nyberg
What Google Translate Returned:
to whom it may concern
I'm running a smart campaign with a score of 50 points HOT and recording the HOT lead date,
At the anonymous time more than 50 points HOT date was recorded, the lead became named, now HOT day is null.
The above data value change is not seen on the activity log.
As a possibility, it may have been processed after the merge "type of activity: merge customers"
I thought, could you teach me?
▼ Target lead
https://app-sj21.marketo.com/leadDatabase/loadLeadDetail?leadId=327688#
By the way, it is not named from anonymous,
Merge processing is running similarly in the following leads, and the record on HOT date has disappeared.
▼ Test Lead
https://app-sj21.marketo.com/leadDatabase/loadLeadDetail?leadId=69247
Although I am very sorry that I am busy,
Humbly, thank you for your understanding.