web activity tracking

[Anonymous]

Hi,

I'm looking at some of my leads and it looks like their web activity is not being tracked.  I tested it with myself and I can see all my web activity (both website pages and marketo landing pages). We have the tracking on ("ignore") and the munchkin code on every page - rant the marketo test and it seems to be running fine. Is anyone else experiencing this?

Thanks,

Olivia

[Anonymous]

Hi Olivia,

I had the same issue few weeks back, We have a web page activity report with a  IF AND condition (If Lead visits web page and fills out form) then send the subscription report to the team with leads - that report came out blank for a week, when I created a separate smart list to see the form fills it showed me over 50 leads for that week, to confirm I had a look at my activity records and saw that despite myself being on website and visiting pages every now and then itwasnt tracking my web page visits and on contacting marketo I got to know that they were having network issues....

[Katharina_Radne]

Addy,

we believe we had a similar issue - in our case we saw a web page visit but everything came in with 1+ hours delay. did you eventually get all the information in the Activity Log?

We did look at the Munchkin Code and there was no issue there, this was also confirmed by Marketo Support.

We monitored this for a few hours, but the next day it worked again, and we can still only speculate about the root cause.

[SanfordWhiteman · Accepted solution]

Best to not make any assumptions about server-side problems until you've seen all the evidence.

In this case, the problem isn't on the server side. It's the Munchkin config. When using a .io domain (or any private domain that's directly under a two-letter TLD) you must use special Munchkin options:

Munchkin.init('826-KPM-737', { domainLevel : 2 });

I did a deep dive into the Why in this blog post last year.

[Anonymous]

Thanks again Sanford.  i think that did the trick!

[SanfordWhiteman]

Great!

[Anonymous]

we updated the domain on our site and it looks like we're tracking the web visits now, but do we need to update the marketo templates as well?  If yes, any idea on how to update since the templates automatically add the munchkin code?

[SanfordWhiteman]

Covered on my blog:  http://blog.teknkl.com/safely-customizing-munchkin-options-on-marketo-lps/ (subscribe to keep up on this quirky stuff!).

[Anonymous]

thank you!

[Anonymous]

Thanks Sanford.  Let me take a closer look!

[Anonymous]

Thanks Addy.  Not sure if that's the case for us since my activity has been tracked consistently, but that's for letting me know!

[SanfordWhiteman]

You'll need to provide deeper information, logs, and sample URLs.

Remember that a Munchkin session needs to be associated with a known lead to show up in the Activity Log. Merely clicking on a tracked link doesn't associate the web session ​unless​ the link goes to a page that runs Munchkin. A link that goes directly to a downloadable (binary) asset won't associate, since assets like PDFs do not interact with the Munchkin session.

[Anonymous]

Thanks Sanford.  Here's some additional information:

sample log:

you can't go from the thank you page directly to the next asset's registration page because there's no direct link:

http://pages.maana.io/Intellyx-WP-AI-05-17-TYResponsive.html

http://pages.maana.io/Oil-Gas-eBook-Reg.html

it should show that they went show where else on our site to go to the next registration page.  For example, to this page:

https://www.maana.io/resources/

[SanfordWhiteman]

Please show the Activity Details for those (click on the Activity ID).

[Anonymous]

this is what I see from the activity:

you can see that the referrer info is blank for the second visit.

[SanfordWhiteman]

you can see that the referrer info is blank for the second visit.

That's because Referrer is not passed between https and http pages by default.

It's not the cause of the problem (see above).