web activity tracking

Anonymous · ‎09-27-2017

Hi,

I'm looking at some of my leads and it looks like their web activity is not being tracked. I tested it with myself and I can see all my web activity (both website pages and marketo landing pages). We have the tracking on ("ignore") and the munchkin code on every page - rant the marketo test and it seems to be running fine. Is anyone else experiencing this?

Thanks,

Olivia

SanfordWhiteman · ‎09-27-2017

Best to not make any assumptions about server-side problems until you've seen all the evidence.

In this case, the problem isn't on the server side. It's the Munchkin config. When using a .io domain (or any private domain that's directly under a two-letter TLD) you must use special Munchkin options:

Munchkin.init('826-KPM-737', { domainLevel : 2 });

I did a deep dive into the Why in this blog post last year.

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